|
Frequently Asked Questions
|
What is your Shipping Policy?
Important Shipping Information: ALL ORDERS REQUIRE A STREET ADDRESS! You must provide your Street Address for delivery. We do not ship to PO Boxes. If you in the US Military and require shipping to an APO/FPO, please contact us by phone at 661-948-7622 or via Email at sales@re-racing.com prior to ordering to insure prompt and accurate delivery. Domestic Orders - Will be shipped by UPS (United Parcel Service) Ground, 3-Day Select, 2nd Day Air, or Next Day Air at your option. Alaska, Hawaii, Puerto Rico, and US Territories may be subject to higher rates. WE DO NOT OFFER ANY OTHER FORM OF DELIVERY FOR YOUR PURCHASE. CANADIAN ORDERS WILL BE SHIPPED BY UPS CANADA STANDARD ONLY! CANADIAN ORDERS ARE SUBJECT TO DUTIES AND BROKERAGE FEES. BY PURCHASING THE ITEM YOU AGREE TO PAY ALL DUTIES AND BROKERAGE FEES TO RECEIVE YOUR ITEM! WE WILL NOT COMMIT CUSTOMS FRAUD. DO NOT ASK US TO MARK YOUR PACKAGE AS USED, WARRANTY, GIFT, ETC. TO AVOID PAYING CUSTOMS. INTERNATIONAL ORDERS ARE NOT AVAILABLE AT THIS TIME. WE CURRENTLY OFFER SHIPMENT ONLY TO THE U.S. AND CANADA.
Do you ship internationally?
No
What is your Return Policy?
• All Returns Must be Approved by R&E Racing with a Return Goods Authorization Number (RGA#) • No Returns after 30 days of the date on your invoice - No Exceptions. • All Non-Defective Returns are Subject to a 15% Service Charge • All Non-Defective Special Order Returns are Subject to a 30% Service Charge • No Returns of Custom Order Parts, example: Custom Pistons, Custom Axles, etc. • No Returns of Electronics or Electrical Components, Excludes sealed components such as gauges when the seal is intact. • Defective Merchandise may be exchanged for like product or credit towards a separate purchase. • Discontinued, Obsolete, Close-Out, Open-Box, and Used items are not returnable.
What Customer Service help do you offer?
R&E Racing is located at: 44533 N. Sierra Hwy Lancaster CA, 93534 Store Hours: Monday through Friday 9AM-5PM Saturday 9AM-2PM Telephone: 661-948-7622 Fax: 661-945-5801 Email: sales@re-racing.com Driving Directions From Los Angeles: Take I-5 to Hwy. 14 North. Exit at Avenue M / Columbia Way Turn Right onto Avenue M / Columbia Way heading East. Turn Left at Sierra Hwy. heading North. Proceed 3.1 miles crossing Avenue J. We are located on the left hand side of the street with parking on Sierra Hwy. |
